We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. Most of our parts ship out the same day.
If your item is not in stock, we will back order for you. You will be notified via Email in 4-5 days if your item is back ordered. You will have the option to cancel your order if you would rather not wait.
For orders made from within the United States sales tax will be applied to all in state orders. All other orders are tax free.
All processed orders that are returned must have a prior return authorization number. When calling for a return authorization number please have your invoice ready. All returns must have a Return Authorization Form completed or they will not be accepted. All returns must be received in original packaging. The packaging must be in new condition (no scratches, tears, dents, or other markings). No exceptions the sku numbers on the items must be intact.
Wrong part received
We stand behind our 100% satisfaction guarantee and part of that guarantee is making sure you get the right parts. If any part ordered is incorrect due to an error on our behalf, please call us to receive an Return Authorization Number within 30 days of your purchase before shipping it back to us. Be sure to include a note with name and daytime contact number so we may call you to get the right parts shipped out to you.
If a part is wrong due to a customer mistake, that's ok, please call for a Return Authorization Number before sending back within 30 days of the purchase date. There is NO RESTOCKING FEE!! We simply ask that all returned parts must be returned in new condition with original packaging and that the customer ship the incorrect part back to our warehouse. Additional shipping will need to be charged if we need to send out another part.
Returns or exchanges on any electrical parts will be accepted only if the part is in the original package and has not been opened.
Thank you for shopping with Quality Outdoor Parts. Are success depends on you, our satisfied customer.
Thanks for your business!